The rejection details include the date, the person who rejected the request, and any additional information that was recorded at that time.

Follow these steps to check the rejection reason:

1. Go to 'Requests' section of the Platform.
2. Filter by ‘Rejected’ requests.
3. Click on the article title.
4. The rejection details will include the following information:

   • ●

     Person who rejected the request
   • ●

     Date
   • ●

     Reason for rejection

Still have a question? We can help! When contacting us via the option at the bottom of this page, please just enter your details, and select contact reason 'Open Access' in the drop down on the form, to start a session with one of our representatives. We appreciate you providing us all the information, as much as possible when initiating the chat. This will ensure our agents to swiftly respond to your query.