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Using the dashboard
22 answers found
Can I see the details of an approved or rejected APC?
Last updated on July 26, 2024
You can see the full details of an approved or rejected APC by clicking on the article title. Still have a question? We can help! When contacting us via the option at the bottom of this page, please...
How do I approve an APC?
Last updated on July 26, 2024
All APCs that require validation will be shown in the Pending Requests Tab. To approve an APC, follow the below steps: Click on the ‘Requests’ tile from the main landing page. Click on ‘Approve’ to...
How do I let the author know whether their request has been approved or not?
Last updated on July 26, 2024
There is an automated approval e-mail option which is pre-checked and when you click on the ‘Confirm’ button, the author will automatically receive a notification. Still have a question? We can help!...
Why don’t I have access to the Agreement Dashboard?
Last updated on July 26, 2024
If you believe you should have access to Agreement Dashboard, but you are not seeing the option in EOAP please contact [email protected] include your details and which institute(s)...
Where can I find tutorials on EOAP?
Last updated on July 26, 2024
Society Overview Pre Paid Deposit Overview Discount Agreement Overview Cash APC Overview Unlimited APC Overview Fixed Quantity Overview Still have a question? We can help! When contacting us via...
How can I check what the rejection reason was for a previous request?
Last updated on July 26, 2024
The rejection details include the date, the person who rejected the request, and any additional information that was recorded at that time. Follow these steps to check the rejection reason: Go to 'Requests'...
What are the available article types on the Open Access Platform?
Last updated on July 26, 2024
The available article types on the Open Access Platform are: Description Code Case Report CRP Data DAT Full-length article FLA Microarticle MIC Original...
I rejected the APC in error, is there a way I can reverse my rejection decision?
Last updated on July 26, 2024
If you rejected the APC in error or need to reverse your rejection, there is an Undo Rejection option that is shown on the modal with the details of the APC. Simply click on Undo Rejection and the rejection...
What if I receive an APC request that is not relevant?
Last updated on May 17, 2023
If you receive an APC request that is not relevant, conduct further investigation about the article, authors, and their respective funding body with the DOI link. If your investigation does not satisfy...
Does EOAP retain a history of APCs?
Last updated on July 26, 2024
All Approved and Rejected APCs are stored in EOAP for future reference in the ‘Approved’ and ‘Rejected’ tabs in Requests. Still have a question? We can help! When contacting us via the option at...