What is Internal note and how do I use it?

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Last updated on July 15, 2024

Developed to help your team’s internal workflow, Internal note allows you to add a comment or short note to any individual request.

Internal note is available when you open up a request.
Only one note may be added per request, in whatever status the request is in: Pending, Approved, or Rejected.
A note remains associated with the request until it’s deleted. For example, if you add a note in a request that is pending, it will remain associated with the request after it’s approved or rejected, unless you (or another user within your account) delete it.
When someone adds or edits a note, the date and their name is recorded alongside it.
You may add notes in your own language.
Once you add a note to a request, a small icon will be added to the request card, to signify at-a-glance that a note is associated with the request. If a note is deleted, the icon disappears.
Notes, their last author, and a timestamp will be included in the report generated from the Requests page.

Any note you add to a request is not private and can be read, edited, or deleted by others within the account.
Elsevier does not reply or act upon any notes: they are intended for the use of your team, and not to communicate with us. The platform does not share them outside of EOAP, and they are not shown to authors.
Some users will only be able to read notes: adding, editing, and deleting is only available to those with read and write access within your account.