You can view and print invoices online or by requesting a copy directly from Elsevier.

How

If you are based in the EMEA or Americas regions and are registered with VirtualE, you can print your invoices here.

To request for a copy of your invoice(s), please contact us via our webform with the following information:

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  The invoice number(s) and/or order number(s)
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  The email address the invoice copies should be sent to

Please note: Your account can be set to automatically send both invoices and credit notes via email depending on your region. Please contact us via our webform to enable this functionality and include the following information:

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  Your account number
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  The email address the document should be sent to

For customers based in Australia and New Zealand, invoices are sent along with the order. If the book is a print on demand title, the invoice will be emailed to you once the book has been dispatched from the printer.

If you have not received your invoice, you may contact us via our webform and include the following information:

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  Order number or complete name on the order
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  Picking slip or delivery docket number that starts with D100
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  Purchase order number or ISBN for trade customers