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7 answers found
How do I ensure that emails aren't blocked by spam filters?
Last updated on November 30, 2023
You can add our email domains to your safe sender's list to reduce the chance the emails sent from the submission system are sent to your spam filter.
How do I cancel my order?
Last updated on August 28, 2024
If you need to request cancellation of your order, please call us, selecting the relevant regional number to you below and have the following information ready: Your Elsevier account number. Your order...
How do I cancel my standing order?
Last updated on September 18, 2018
To cancel a standing order, please contact us using the email option below, including the following information: Your Elsevier account number The standing order series code Your standing order reference Please...
What if I already have a PubEasy account but am unable to link to Elsevier titles via PubEasy?
Last updated on January 15, 2025
Your Elsevier account needs to be correctly linked to your PubEasy PIN. Please contact PubEasyUK.Support@nielsen.com (or PubEasy.Support@nielsen.com in the Americas), making sure you include your Elsevier...
Why has the next volume of my standing order not arrived?
Last updated on September 18, 2018
You can check to see if the next volume of your standing order series has published by visiting Science Direct and by searching the series title. If the title has been recently published you can refer...
How do I amend my order?
Last updated on August 28, 2024
In some instances, it is possible to amend your order but this is dependent on the method you used to place it. Please select the method you used to place your order for more information on your options: ...
How can I receive a copy of my invoice(s)?
Last updated on August 28, 2024
You can view and print invoices online or by requesting a copy directly from Elsevier. How If you are based in the EMEA or Americas regions and are registered with VirtualE, you can print your invoices...