PubEasy offers a new level of customer service and fulfilment that will improve efficiency and effectiveness through several activities. Through PubEasy, you can:

Access up-to-the-minute information on...

What can PubEasy do for me?

You can now find the lists with Out of Print titles and New Editions on the support hub. View the lists on our dedicated FAQ. We recommend bookmarking the FAQ page, as we will regularly update the lis...

Where can I find a list of new editions and out of print titles?

If end-user customers experience any issues, resellers should send end-users directly to Elsevier eBooks+ customer support where there is live Q&A and links to customer support with individual customer...

How do I access support for eBooks issues?

Print Book Reseller Support Center

You can add our email domains to your safe sender's list to reduce the chance the emails sent from the submission system are sent to your spam filter.


How do I ensure that emails aren't blocked by spam filters?

Your order should be delivered five to seven business days after the book’s release date. Please note it may take up to three weeks for POD (Print on Demand) orders to be shipped to Brazil. Your credit...

When will I receive the book I pre-ordered?

If you need to request cancellation of your order, please call us, selecting the relevant regional number to you below and have the following information ready:


	Your Elsevier account number.
	Your order...

How do I cancel my order?

Genuine Elsevier Product security seals are optically variable devices that have a number of visible and covert security features including:


	Two-tone GENUINE ELSEVIER PRODUCT indicator.
	Unique ID.
	Data...

How do I recognise a genuine Elsevier security seal?

You may find that your Elsevier book cannot be authenticated via its unique holographic security seal.

If you need to authenticate your book, you can find a guide to doing this here.

How

If your Genuine...

What should I do if my security seal cannot be authenticated?

To register for VirtualE or PubEasy you are required to:

Have a valid email address.

To access either VirtualE or PubEasy, please select your service below and follow the steps provided:
 
 
VirtualE...

How do I register for VirtualE or PubEasy as a bookseller?

When paying for your order you can find all payment details at the bottom of your invoice.
Please select your region below to find out more information on how to pay:
 
 
EMEA 
 
Bank transfer
Remit the...

How can I pay for my order?

To access either VirtualE or PubEasy, please select your service below and follow the steps provided:
 
 
VirtualE 
 
How
To access VirtualE, follow the steps below:

Go to: www.virtuale.elsevier.com.
Enter...

How do I access VirtualE and PubEasy?

To find out more information on VirtualE and PubEasy, visit their official sites using the below links:


PubEasy
VirtualE


How do I get more information about VirtualE or PubEasy?

To login to VirtualE or PubEasy, you're required to have an account.
If you don't have a VirtualE or PubEasy account you'll need to create a new account.
Please select your service below and follow the...

Print Book Reseller Support Center

Print Book Reseller Support Center

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For further assistance:

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