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Account and Order Changes
14 answers found
How do I ensure that emails aren't blocked by spam filters?
Last updated on November 30, 2023
You can add our email domains to your safe sender's list to reduce the chance the emails sent from the submission system are sent to your spam filter.
How do I cancel my order?
Last updated on August 28, 2024
If you need to request cancellation of your order, please call us, selecting the relevant regional number to you below and have the following information ready: Your Elsevier account number. Your order...
How do I register for VirtualE or PubEasy as a bookseller?
Last updated on August 28, 2024
To register for VirtualE or PubEasy you are required to: Have a valid email address. To access either VirtualE or PubEasy, please select your service below and follow the steps provided: VirtualE...
How do I access VirtualE and PubEasy?
Last updated on August 28, 2024
To access either VirtualE or PubEasy, please select your service below and follow the steps provided: VirtualE How To access VirtualE, follow the steps below: Go to: www.virtuale.elsevier.com. Enter...
How do I get more information about VirtualE or PubEasy?
Last updated on August 28, 2024
To find out more information on VirtualE and PubEasy, visit their official sites using the below links: PubEasy VirtualE
What do I do if I have forgotten my password?
Last updated on August 28, 2024
To login to VirtualE or PubEasy, you're required to have an account. If you don't have a VirtualE or PubEasy account you'll need to create a new account. Please select your service below and follow the...
How do I cancel my standing order?
Last updated on September 18, 2018
To cancel a standing order, please contact us using the email option below, including the following information: Your Elsevier account number The standing order series code Your standing order reference Please...
What if I already have a PubEasy account but am unable to link to Elsevier titles via PubEasy?
Last updated on January 15, 2025
Your Elsevier account needs to be correctly linked to your PubEasy PIN. Please contact [email protected] (or [email protected] in the Americas), making sure you include your Elsevier...
Why has the next volume of my standing order not arrived?
Last updated on September 18, 2018
You can check to see if the next volume of your standing order series has published by visiting Science Direct and by searching the series title. If the title has been recently published you can refer...
How do I amend my order?
Last updated on August 28, 2024
In some instances, it is possible to amend your order but this is dependent on the method you used to place it. Please select the method you used to place your order for more information on your options: ...