The credit for an authorized return is processed within eight weeks including the receipt and acceptance of the returned products.

A copy of the credit note will be sent to you via email if your account is set to receive electronic copies of documents. Alternatively, you may request one by contacting us via our webform with the following details:

• ●

  Account Number or Invoice
• ●

  Email address where the copy of the credit note will be sent

If in case you still have not received the credit after eight weeks, please contact us and provide the following for further checking:

• ●

  Chargeback Form
• ●

  Proof of Delivery to Elsevier
• ●

  Copy of the Returns Authorization Form

Please allow four working days for your credit and new invoice to become available. A copy of the credit note will be sent to you via email if your account is set to receive electronic copies of documents. Alternatively, you may request one by contacting us via our webform with the following details:

• ●

  Account Number or Invoice
• ●

  Email address where the copy of the credit note will be sent