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Returns process
4 answers found
My book is damaged, what do I do?
Last updated on August 28, 2024
If your book is damaged, please contact us using the email option below, including the following information: Your Elsevier invoice number. The ISBN and quantity of the damaged book(s). Details of the...
Where is my credit?
Last updated on August 28, 2024
There are two types of credit you could receive, select the relevant option below to find out more information: Credit for a return The credit for an authorized return is processed within eight...
Do you have titles going out of print or publishing a new edition?
Last updated on July 31, 2018
Please note: This information is for US/Canadian customers only. We are in the process of creating a list for all customers. We regularly update our below lists with Out of Print titles and New Editions....
How long does it take to process a return?
Last updated on August 28, 2024
A standard authorized return will take 10-14 working days to be processed once it has been received in our warehouse. Please note: larger returns may take longer to process.