How do I find out more information on backorders?
Last updated on January 15, 2025To find out information on the variety of topics related to backorders, simply click on the subject below to see the relevant steps for each:
Your account can be set to record backorders and you can view the backorders you have online.
How
To set your account to hold backorders for a chosen period of time, please contact us using the email option below, including the following information:
- Your Account Number
- Number of months you wish to record backorders:
- 1-3 months
- 6 months
- 9 months
- 12 months
- Indefinitely
- Do not record backorders
You can view the titles that you have on backorder online or by contacting us directly.
How
Follow the steps below to find out what titles you have on backorder:
EMEA and US customers registered with VirtualE.
- Please visit: VirtualE
EMEA and US customers registered with PubEasy.
- Please visit: PubEasy
If the above does not apply to you, please contact us using the email option below, including your Account Number and a report of all your current backorders will be provided.
How
To cancel a backorder please contact us using the email option below, including the following information:
- Your Account Number.
- ISBN(s).
- Order reference(s) of the backorder(s) you wish to cancel.
How
To amend a backorder please contact us using the email option below, including the following information:
- Your Account Number.
- ISBN(s).
- Order reference(s).
- Details of the amendment to be made.
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