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10 answers found
When will I receive the book I pre-ordered?
Last updated on May 24, 2024
Your order should be delivered five to seven business days after the book’s release date. Please note it may take up to three weeks for POD (Print on Demand) orders to be shipped to Brazil. Your credit...
How do I find out more information on backorders?
Last updated on January 15, 2025
To find out information on the variety of topics related to backorders, simply click on the subject below to see the relevant steps for each: Setting account to record backorders Your account can...
What if I already have a PubEasy account but am unable to link to Elsevier titles via PubEasy?
Last updated on August 28, 2024
Your Elsevier account needs to be correctly linked to your PubEasy PIN. Please contact: [email protected] (or [email protected] in the US), making sure you include your Elsevier account...
My order is missing a book, what do I do?
Last updated on August 28, 2024
If your order is missing a book, please contact us using the email option below, including the following information: Your Elsevier invoice number. Your Elsevier account number. The ISBN and quantity...
How do I request a quotation?
Last updated on August 28, 2024
You can request a full quotation from Elsevier. To do so please contact us using the email option below, including the following information: Your Elsevier account number. ISBN and quantity. Reference...
I’ve received the wrong book, what do I do?
Last updated on August 28, 2024
If you have received the wrong book as part of your order, please contact us using the email option below, including the following information: Your Elsevier account number. Your Elsevier invoice number. The...
My invoice is incorrect what should I do?
Last updated on August 28, 2024
If your invoice is incorrect, you need to get in touch with us. How If you have an incorrect invoice, please contact us using the email option below, including the following information: The invoice number. The...
How do I place an order?
Last updated on August 28, 2024
Select your preferred method from the options below to find out more details on how to place your order: PubEasy (EMEA and US) How Follow the steps below to place an order through PubEasy: Visit: PubEasy. Log...
What are you doing to combat piracy?
Last updated on August 28, 2024
Elsevier is working hard to implement an Anti-Piracy campaign. What we are doing: International raids to shut down illegal printing operations. 3,860 illegal websites taken down in Latin America in...
What is Elsevier's Data Universal Numbering System (DUNS)?
Last updated on April 26, 2021
The Data Universal Numbering System, abbreviated as DUNS or D-U-N-S, is a proprietary system developed and managed by Dun & Bradstreet (D&B) that assigns a unique numeric identifier, referred to as a 'DUNS...