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Ordering
12 answers found
When will I receive the book I pre-ordered?
Last updated on May 24, 2024
Your order should be delivered five to seven business days after the book’s release date. Please note it may take up to three weeks for POD (Print on Demand) orders to be shipped to Brazil. Your credit...
Will my normal discount apply to orders placed using VirtualE or PubEasy?
Last updated on August 28, 2024
Yes, when ordering using VirtualE or PubEasy, your existing terms are automatically applied. Your Elsevier and VirtualE and PubEasy accounts are linked, so all existing terms apply.
How can I pay for my order?
Last updated on September 01, 2020
When paying for your order you can find all payment details at the bottom of your invoice. Please select your region below to find out more information on how to pay: EMEA Bank transfer Remit the...
What if I already have a PubEasy account but am unable to link to Elsevier titles via PubEasy?
Last updated on August 28, 2024
Your Elsevier account needs to be correctly linked to your PubEasy PIN. Please contact: [email protected] (or [email protected] in the US), making sure you include your Elsevier account...
How do I place an order?
Last updated on August 28, 2024
Select your preferred method from the options below to find out more details on how to place your order: PubEasy (EMEA and US) How Follow the steps below to place an order through PubEasy: Visit: PubEasy. Log...
How do I find out more information on backorders?
Last updated on January 15, 2025
To find out information on the variety of topics related to backorders, simply click on the subject below to see the relevant steps for each: Setting account to record backorders Your account can...
What is Elsevier's Data Universal Numbering System (DUNS)?
Last updated on April 26, 2021
The Data Universal Numbering System, abbreviated as DUNS or D-U-N-S, is a proprietary system developed and managed by Dun & Bradstreet (D&B) that assigns a unique numeric identifier, referred to as a 'DUNS...
How do I request a quotation?
Last updated on August 28, 2024
You can request a full quotation from Elsevier. To do so please contact us using the email option below, including the following information: Your Elsevier account number. ISBN and quantity. Reference...
My order is missing a book, what do I do?
Last updated on August 28, 2024
If your order is missing a book, please contact us using the email option below, including the following information: Your Elsevier invoice number. Your Elsevier account number. The ISBN and quantity...
I’ve received the wrong book, what do I do?
Last updated on August 28, 2024
If you have received the wrong book as part of your order, please contact us using the email option below, including the following information: Your Elsevier account number. Your Elsevier invoice number. The...